Have an Account?
If you placed your order while logged in, you can view all your returns directly from your account dashboard.
- Submit a new return request
- Track all your returns in one place
- View return status and updates
Ordered as a Guest?
If you placed your order without creating an account, you can submit a return or check the status of an existing return using your order details.
- Submit a new return request
- Look up your return using your guest return ID
- View return status and updates
Need Help?
Our support team is here to assist you with any questions about your return
Email Us
Get a response within 24h
info@mariener.nl
Chat on WhatsApp
Have a quick question about your return?
+31 (0)118 79 45 67
Business Hours
We're available
24/7h
Frequently Asked Questions
Find quick answers to common return questions
Your Return ID can be found in the confirmation email you received when your order was completed. It starts with RMA-, followed by a series of numbers and letters. If you placed your order using an account, you can submit a return in your account without any code.
Once we receive your returned item, it typically takes 3-5 business days to process. After processing, refunds are issued within 14 business days to your original payment method.
Most items can be returned within 30 days of purchase in their original condition with tags attached. Some items like personalized products cannot be returned.
Exchanges are currently not possible. Please submit a return request for the item you would like to send back and place a new order for the desired item.