What are the shipping rates?
When your order meets the free shipping criteria, you won’t face any shipping fees. For orders below this threshold, our website will calculate your shipping costs during checkout. These costs depend on factors like item weight, size, and your delivery address. To find your country’s free shipping threshold, simply refer to the top bar on our website.
Can I track my order?
To track your order, look for the tracking link in the “order completed” mail you receive once we have processed your order.
- Netherlands | Tracking is available for small accessories and sunglasses with orders over €50
- Europe | Tracking is available for all European countries.
- International | Tracking is available Worldwide.
How long does it take before my order arrives?
- Netherlands | Packages should arrive within 3 working days.
- Europe | Varies, it should take 5 to 10 working days.
- International | Varies, it can take up to 30 working days.
Shipping times are an indication. Times may vary.
PostNL relies on international partners for information regarding Track & Trace information, meaning that the information might not always be up-to-date.
If you believe that you should have already received your packager than you can always email us at firstname.lastname@example.org, and we will respond to your request within 48 hours.
Do I need to cover import taxes or duty fees for my order?
If you reside within the EU, you won’t incur any import taxes or duty fees on your order. However, if you’re in a non-EU country, whether you’ll be subject to these charges depends on your country’s specific import regulations. Since it’s not feasible for us to provide detailed information on import laws and regulations for all countries, we kindly request that our customers stay informed about their own country’s requirements. For additional guidance, please consult your country’s customs or other relevant authorities.
My order says it’s completed. What does that mean?
Once you receive an email with your order has been completed, it means that we have packed your order and it’s been sent, or will be send out the next working day.
I still haven’t received an order complete mail, what now?
We usually ship your order the next day. but it may occur that we are still processing your order.