Can I cancel my order?

Yes, you can cancel your order, but only if it hasn’t been shipped yet. If you wish to cancel, please reach out to our customer service team as soon as possible at orders@mariener.nl.
Make sure to include your name and order number in the email. Unfortunately, we are unable to cancel orders that have already been dispatched.

Can I return my order?

Absolutely! We offer a “no questions asked” return policy. If you decide to return your order, you must notify us within 14 days of receiving the item. Once you’ve informed us, you will have an additional 14 days to send the package back to us.

We will refund the full purchase amount, including the initial shipping costs. However, please contact our customer service team before sending your package to ensure the return process goes smoothly.

How long do I have to return an item?

You have the right to cancel your order within 14 days of receipt, without providing a reason. After notifying us of your decision to cancel, you have another 14 days to return the product.

Which products are ineligible for return?

Some products are not eligible for return, including:

1. Custom-made items tailored to your specifications.
2. Products with a clearly personal character.

When will I receive my refund?

We aim to process refunds as quickly as possible. However, please note that returned items must be in their original condition to qualify for a full refund. This means:

1. No scratches on lenses.
2. No damage to the frames of sunglasses or goggles.
3. No damage to the strap of goggles.
4. All booklets, papers, and accessories must be returned.

The goods should be returned in the same condition as they were delivered to you. If the items are not returned in their original state, we cannot guarantee a full refund.

Do I have to pay for return shipping?

Yes, the cost of return shipping is your responsibility. Please ensure that you choose a shipping method that includes a track-and-trace code.

We cannot guarantee a full refund if we do not receive your package and you cannot provide a valid track-and-trace code.

Where should I send my return?

Please contact our customer service team to receive the correct return address. This ensures that your return is processed promptly and accurately.

For any questions or concerns regarding returns and cancellations, feel free to contact us at orders@mariener.nl. We’re here to help!